Total Landlord Emergency Cover Claims

If you need to make a claim just follow these 4 easy steps.

The insured event must result in an emergency leaving your rental property unsafe, insecure or without essential service. If an emergency does occur you or your tenant(s) should not call out your own contractors as we will not pay the costs incurred and this could invalidate the cover.

You or your tenant(s) should also report any major emergency which could result in serious damage to your rental property or injury, to the Emergency Services or the utility company that supplies the service.

Making a Claim

  1. Call the emergency helpline on 0333 000 7854 quoting your policy number.
  2. We will record the details of the emergency and verify your policy cover.
  3. Providing we accept the claim we will arrange for a contractor to contact the tenant(s) and arrange a visit as quickly as possible.
  4. If the incident is not covered by your Total Landlord Emergency Cover policy then we can still provide assistance although this will be at your own expense.

< Return to the Total Landlord Emergency Cover page.