How to Make a Successful Landlord Insurance Water Claim (Video)

Eddie Hooker, CEO of Total Landlord Insurance shares his tips on how to make an insurance claim successful and get it through as quickly as possible.

From taking pictures of your water damage to making sure you allow access to surveyors as quickly as possible to assess so that there isn’t further damage to your property.

Cold weather can lead to problems like burst water pipes, which can affect the tenants contents as well as the property itself.

If you are unlucky enough to have to deal with this problem, some advice:
  • Tenants and landlords need to work together – communication is important. The sooner a claim is made the sooner it will be dealt with
  • If you’re asked for invoices or estimates, get them sent off as quickly as you can. This will get the claim settled quicker


The winter months always see an increase in claims in respect to water damage and flood damage for insurance purposes, but the recent torrential rain and localised flooding has definitely had an impact on the numbers and the severity of claims being reported to insurers.

The imminent cold snap has the potential to make things a whole lot worse - for example cold weather brings problems such as burst water pipes which will affect the tenants' contents as much as the landlord's insurance, so it's important that steps are made to protect the property in terms of insulation and notifying insurers as soon as possible if any problems do occur. As water related claims will affect both the landlord and the tenant it's extremely important that they cooperate and work together to make sure that any claim is pushed through the system as quickly as possible.

From a tenant point of view, they're the people living in the property so any potential damage will affect them first. They need to let their landlord and letting agent know as soon as possible if there has been any damage to the property.

From a landlord point of view, they'll need to work closely with the tenant because they'll need access to that property to assess any damage in order to submit that claim to the insurance company.

If you're unlucky enough to experience a claim during the cold period my key advice is as follows. Firstly, work together - communication is important. The quicker the insurance company is advised of a claim, the quicker it will be dealt with. Be available for any visits that the insurer may wish to arrange with a loss adjuster or other surveyors. And if you're asked for any invoices or estimates, get them off to the insurance company as quickly as you possibly can. If they have all the pieces of the jigsaw, they'll generally settle the claim a lot quicker.