Aug 13

Our regulator has changed

We are writing to keep you up-to-date with changes in the way financial services are regulated.

From 1 April 2013, the Financial Services Authority (FSA), which previously regulated financial services in the UK, was replaced by two new regulators as part of major reforms to UK financial regulation.

• The Prudential Regulation Authority (PRA)
The PRA is part of the Bank of England and is responsible for promoting the stability of the UK financial system.

• The Financial Conduct Authority (FCA)
The FCA's responsibility is to regulate the conduct of financial organisations such as ours to ensure customers get a fair deal.

As a customer, you are not affected by these changes and there is nothing you need to do. The products and services we provide remain the same and you can still contact us in the usual way. The level of protection offered by the Financial Services Compensation Scheme (FSCS) is also unchanged.

Over the next few months, you will start to see the name of our new regulator replace any references to the Financial Services Authority in all of our communications - letters, policies and on our websites.

If you would like more information on the new regulator, please visit www.fca.org.uk  

About the author

Eddie Hooker Photograph Eddie Hooker has been involved in the insurance industry since 1985.  He worked with many large insurers such as Legal & General and AXA Insurance prior to setting up his own insurance business, Hamilton Fraser, in 1996.  Hamilton Fraser now employs over 130 staff out of their North London office, dealing with various insurance products for the buy-to-let property market such landlord insurance, rent guarantee insurance, emergency cover and tenancy deposit protection. 

Eddie and Hamilton Fraser Insurance first started to provide landlord insurance as early as 1996 when they became involved with the Small Landlord Association, which later became the National Landlords Association. 

By working closely with the industry’s leading companies Eddie and his team have built up a detailed understanding of the landlord market ensuring that the customer experience is founded on knowledge and support.  This has been highlighted in a recent customer survey that found that 95% of Hamilton Fraser customers were either satisfied or more than satisfied with the service provided by the company.

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