Careers at Total Landlord Insurance


Property Sales Account Handler

Monday to Friday, 9.00am to 5.30pm

Borehamwood WD5 1JH

An exciting opportunity has arisen within Total Landlord Insurance for a Property Sales Account Handler to join our Property Department on a permanent basis.

As a Property Sales Account Handler, your main job purpose will be to manage and develop the Property Account thereby ensuring that you contribute to the achievement of your Department’s financial and service targets. 

Key Duties & Responsibilities include:

• To maintain and enhance, where required, existing Client relationships ensuring that the premium income contributes to the achievement of your own and the Departments financial targets

• To actively acquire new Client relationships which will contribute to the achievement of your own and the department’s financial targets.

• To actively develop and maintain professional relationships with Insurer partners, affiliates and other appropriate third parties

• To ensure that all documentation issued and actions taken fall within the agreed service standards and FCA regulations

• To keep up to date with industry news and developments ensuring that your technical knowledge is kept current

• To assist with the preparation of events and exhibitions and attending these where required

• To ensure that all company procedures are followed and any areas of concern are notified to the Property Sales Team Leader

• Ensure that all company security procedures, as detailed in the Personal Information Security Policy, are followed and any areas of concern are notified to the your Department Manager


Skills and knowledge required:

• Educated to a minimum level of GSCE or equivalent with at least an A – C pass in respect of English and Arithmetic

• At least 1 year of working in a customer services environment

• Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely (following training)

• Excellent attention to detail ensuring that high standards of quality are consistently maintained

• Ability to work within a team environment and to co-operate with team members thereby building effective working relationships

• Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required

• Drive and self-determination with the ability to find and implement solutions to problems

• Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry

• The ability to meet deadlines, keep promises and prioritise own workload

For more information and to apply for the role of Property Sales Account Handler, simply send your CV to careers@totallandlordinsurance.co.uk